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Sunday, August 9, 2009

Revit 2010 crashes with error message [Tech Support] Revit Architecture Services & Support

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=13641513&linkID=9243099&CMP=OTC-RSSSUP01

ID: TS13641513 Applies to:
Autodesk® Revit® Architecture 2010
Autodesk® Revit® MEP 2010
Autodesk® Revit® Structure 2010

Issue

While working in Revit 2010 products, the application crashes with an error message. The Customer Error Report dialog should follow the crash.

Typically the error message will occur when modifying objects or changing views. The two most common messages are:

An unrecoverable error has occurred.
A fatal error has occurred. The application will be terminated.

Solution

This is a known issue currently being investigated for Revit 2010 products. Taking the following actions can reduce the frequency of these errors:

  1. Upgrade the graphics card driver to the latest available manufacturer driver.
  2. Disable Hardware Acceleration through Options > Graphics > Graphics Mode. Un-Check Use hardware Acceleration (Direct3D®)
  3. Reset the ribbon and Quick Access toolbar. Instructions are located in Help > Ribbon Overview or through the Help link below:

Revit Architecture Help

If this behavior does occur, please submit a Customer Error Report containing an e-mail address along with a description of the workflow leading up to the crash. For additional information on the error report process, please see the link below:

Customer Error Reporting (CER)

For additional assistance please log a support request through Subscription Center or contact your reseller.

1 comments:

martha August 10, 2009 at 10:42 AM  

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Susan

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