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Wednesday, September 16, 2009

Autodesk answer on support for Revit 2010 products and Windows 7

This is the kind of thing that really pisses me off. If you're going to make a 64bit program, test in in beta and let the customers know it will work with a new operating system. I can't believe they'd give this answer with many of you thinking of your next computer purchase and which operating system to get. Shame on Autodesk for this completely lame answer.

I've been using Windows 7 for months now and I've never had any issues with running any of the Revit products. I'm running a Dell Precision M90 with 4gb of RAM and an Nvidia Quadro FX 2500. I absolutely love Windows 7. I started with DOS 1.2, so I've seen them all. What I love most about running W7 is sleep mode. Every time I close the cover of the laptop, it wakes back up just fine. Ever notice that XP doesn't have a sleep mode, it's more of Coma mode. You wonder if your laptop will ever wake up and will you have to pull the plug.

Anyway, officially, Autodesk does not officially support Windows 7. Of course they do support Apple operating systems which makes complete sense because we all know that Autodesk should support an OS of 4% of the worlds computers. Major FAIL on this one. My answer is not official of course and this is my own personal opinion on the subject. I'm embarrassed for even having to post this one.

Of course, those of you running AutoCAD R14, you have nothing to worry about since you're probably still working on Windows 2000 or DOS 6.1. I bet you never had these problems with mechanical pencils.

>http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=13885436&linkID=9243182&CMP=OTC-RSSSUP01

Published date: 2009-Sep-16
ID: TS13885436

Applies to:
Autodesk® Revit® Architecture 2010
Autodesk® Revit® MEP-B 2010
Autodesk® Revit® MEP 2010
Autodesk® Revit® Structure 2010

Issue

You are wondering about support for running Revit 2010 products on a computer using Windows 7

Solution

Windows 7 is not a tested environment for Revit 2010 products. Please be aware that while nothing may prevent you from using Windows 7 and a Revit 2010 product, we may not be able to resolve every issue you encounter at this time.

>Autodesk - Autodesk Revit Structure Services & Support - Support for Revit 2010 products and Windows 7

5 comments:

Ermin,  September 17, 2009 at 9:06 AM  

Lame!
I also have been using Win7 since RC release and Revit 2010 64bit. Did not run into any problems!
For Apple, I believe there are many people who use Boot Camp to run Windows and Autodesk products on a Mac.

Jake Boen, AIA September 17, 2009 at 11:57 AM  

Lame support answer! I've been running Windows 7 RC with Revit 2010 Architecture 64 and MEP 64 on a MAC without incident. Mac may not have market share but seems to attract the designer crowd. Running a design business is more than Revit and I find that the Mac has made it easy to do everything from video to webpages, photo editing, rendering, and Revit.

Anonymous,  September 17, 2009 at 3:39 PM  

If your Revit runs on Beta, then shut up. Do not blame the company. Baseless.

No company can guaranty to make a product work on a beta OS, unless it is finally tested on a final release. as MS can change things overnight, and fail like Vista.

I love W7, great but can not expect any big company to make the statement what you want to hear.

Shut up and buy their stock at current prices and cover your cost of a lame PC

Troy Gates September 17, 2009 at 7:33 PM  

I agree with Anonymous, but not so impolitely. Autodesk 2010 products shipped in spring of 2009 when Windows 7 was still in beta. It wouldn't be wise for Autodesk to state compatibility with a beta operating system that is continually changing.

Now that Win7 is final, the next service packs of Autodesk 2010 products will support Win7 and also certified to run on Win7 by Microsoft.

Anthony Hauck September 18, 2009 at 2:34 PM  

Hi folks.

I thought I’d clear up exactly what the Autodesk statement means to our users, so you can better make OS decisions moving forward. After reviewing this post, I don’t think it’s been interpreted as intended, so hopefully this helps.

Officially supporting an Operating System means that we at Autodesk have carried out a full set of testing across all versions of the shipping OS, and are committed to ensuring quality via our ongoing development. The process to achieve this for a major release such as Windows 7 is significant.

As Windows 7 was a beta at the time that we released the Revit 2010 family of products, and indications of a November or later release was our understanding, we did not carry out that extensive testing process to obtain formal OS support prior to the release. We understand the value of Windows 7 to our customers and are working to ensure that Revit is fully supported in a reasonable timeframe.

What is also important to know is lack of official support does not mean that the product will not run properly. By many accounts Revit 2010 runs smoothly on Windows 7 so far, and we are optimistic that we will validate this as we work through our testing process.

For those that choose to run Windows 7 on their machines, you should understand that you can still obtain technical support from us or your other support provider. Only if you uncover a unique issue to Windows 7 will there be limitations to the assistance we can provide.

Finally, as this post clearly proves, we can do a better job communicating this message to you as our users. Would you find this information helpful if added to our Technical Solution, or do you have other suggestions?

Thanks,
Anthony Hauck
BIM Design Product Line Manager

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