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Thursday, January 28, 2010

BUG - Vista SP2/ Win7, Copytrak & Autodesk - Jason Grant Blog - Adaptive Practice by Jason Grant

I hope this helps someone out there.

Source: http://jasongrant.squarespace.com/jason-grant-blog/2010/1/27/bug-vista-sp2-win7-copytrak-autodesk.html

So when Vista SP2 came out last year all my Autodesk products stopped working. I could run as admin but all the settings were messed up. Can't find template, families and add-ins. Now Windows 7 came out and one of the IT staff had no issue running any Autodesk product. We put it on another machine and the same thing happened with the bug. Without running as Admin, Autodesk products would just not open.

Finally, I saw on a forum about someone having a similar issue and it possibly being linked to Copytrak which is out plot/print tracking software. It finally clicked, the machine that worked did not have this software and the one that did not work had it installed. We got a test upgrade of this software and the first test is looking very positive.

Can't believe this eluded me for months... I knew it must have been something within the office when the AUGI Forums and Autodesk Support had no idea.

Hope this helps someone else out there.

source: BUG - Vista SP2/ Win7, Copytrak & Autodesk - Jason Grant Blog - Adaptive Practice by Jason Grant


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