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Friday, March 26, 2010

Autodesk Tech Support - Windows 7 Explorer fails to restart after uninstalling an Autodesk product (Revit Arch 2010)

Published date: 2010-Mar-26
ID: TS14898448

Applies to:
AutoCAD® 2010
AutoCAD® Civil 3D® 2010
AutoCAD® Inventor® Suite 2010
AutoCAD LT® 2010
AutoCAD® Map 3D 2010
AutoCAD® Revit® Architecture Suite 2010
Autodesk® Maya® 2010

Issue

During the final stage of uninstalling an Autodesk product in Windows 7, you were presented with a warning dialog that Windows Explorer needed to be closed and would attempt to be restarted after the uninstallation is complete.

However, after the uninstall process completes, Windows Explorer does not restart and you are left without a desktop environment.

Solution

Restart Windows Explorer using the following steps:

  1. Start the Windows Task Manager
  2. Choose File -> "New Task (Run...)"
  3. Enter explorer.exe in the edit field
  4. Click OK

This has been identified as a Microsoft Windows 7 problem and Microsoft has been made aware of the issue.

Note: This issue potentially affects ALL versions of ANY Autodesk products being uninstalled from a Windows 7 operating system.



Autodesk - AutoCAD Services & Support - Windows 7 Explorer fails to restart after uninstalling an Autodesk product

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