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Thursday, April 15, 2010

Autodesk Services & Support - Video Card Configuration Troubleshooting Guide

Video Card Configuration Troubleshooting Guide

Published date: 2010-Apr-15
ID: TS1070054

You want to determine whether the stability issues your AutoCAD® vertical product is experiencing are due to your system's video card or the drivers associated with it.

First, ensure that your Windows® operating system is up to date. For instructions on updating you operating system, refer to solution TS1069997.

Repair the installation of the product by following these steps:

1. Exit the product.
2. Click Start menu (Windows) > Settings > Control Panel.
3. Double-click Add or Remove Programs.
4. Select the product and click Change/Remove.
5. Select the Reinstall or Repair option.
6. Select Repair my <product_name> and then click Next.

Update your Autodesk product with the most recent service pack and all hotfixes that have been published since the last service pack was released (or that explicitly are described as a post-service pack hotfix). Follow these steps:

1. Go to the http://www.autodesk.com website.
2. Click the Services & Support link.
3. Under Product Support, select the product that you want to check for updates.
4. Click the Data & Downloads link.
5. Click the Updates & Service Packs link.
6. Locate your product version and install all the appropriate updates or service packs to update your product.
7. Restart your computer."


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