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Saturday, May 22, 2010

Autodesk Services & Support - Error: Unhandled Access Violation Reading 0x0000 Exception at 78a2b9h when attempting to open Options [Tech Bulletin]

Published date: 2010-May-18
ID: TS14487632

Applies to: just about everythingIssue

When you tried to open the Options dialog box or to switch between layouts, AutoCAD crashed with an error

Unhandled Access Violation Reading 0x0000 Exception at 78a2b9h

In addition, there may be an error "Failed to load PLCFMGR.dll"

The crash may also occur at a different memory address.

Solution

This problem can occur when the Windows dll prntvpt.dll is missing or corrupt.

The following hotfix from Microsoft includes a copy of the affected DLL, therefore after installing this hotfix you should not experience the problem anymore:

http://support.microsoft.com/kb/971276


Please note:

This hotfix was developed by Microsoft to address a different issue. If you are not sure if this hotfix is suitable for your system, please contact Microsoft Support.

While this fix should resolve the issue you experienced in AutoCAD, it is also highly recommended that you investigate what caused the DLL to become damaged or missing on your machine.



Autodesk - AutoCAD Services & Support - Error: Unhandled Access Violation Reading 0x0000 Exception at 78a2b9h when attempting to open Options

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