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Wednesday, June 9, 2010

Autodesk - Revit Services & Support - Revit 2011 products crash when attempting to replace material render appearance [Technical]

Published date: 2010-Jun-09
ID: TS15255349

Applies to:
Autodesk® Revit® Architecture 2011
Autodesk® Revit® MEP 2011
Autodesk® Revit® Structure 2011

Issue

When you attempt to replace a Revit 2011 material render appearance the application crashes with an Autodesk Revit has stopped working error.

Solution

The crash is related to the render appearance library previews. The following process should prevent the crash from occuring:

  1. Manage > Materials.
  2. Render Appearance tab.
  3. Next to preview image, click on the down arrow icon to display shape options and render quality options.
  4. Set quality > Rendered – Draft Quality.
  5. Click OK to close Materials dialog.
  6. Manage > Materials > Render Appearance tab > Replace…

Revit should not crash after the quality is set > Rendered – Draft Quality. After changing the quality to draft and verifying the render appearance library does not crash, the preview quality can typically be set back to medium or high quality without subsequent crashes.




Autodesk - Autodesk Revit Architecture Services & Support - Revit 2011 products crash when attempting to replace material render appearance

2 comments:

Éric August 2, 2010 at 10:04 PM  

For your information, I'm still having the same crashing issue, I installed the web update build 20100615_2115(x64) and nothing happen to fix this problem. Weird that sometime the material dll works and I don't know why.

Brett Barkman March 4, 2011 at 10:02 AM  

Our crashes only occur on systems that use a Wacom Tablet as one of the monitors. This device requires its own driver, which is our "smoking gun." Even after making sure all drivers are up to date (video and Wacom) the crash still occurs.

The one trick so far that prevents the crash is to stop the service related to the tablet before launching Revit.

Lastly, we have one system (with the Wacom) that no longer crashes and another one (same hardware) that continues to crash. Our vendor and Autodesk have been notified that the above solution does not work in all cases.

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