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Friday, November 5, 2010

3ds Max Services & Support - Program error on start-up

Published date: 2010-Nov-03
ID: TS15899114

Applies to:
Autodesk® 3ds Max® 2011
Autodesk® 3ds Max® 2010
Autodesk® 3ds Max® 2009
Autodesk® 3ds Max® Design 2011
Autodesk® 3ds Max® Design 2010
Autodesk® 3ds Max® Design 2009
Autodesk® 3ds Max® Entertainment Creation Suite 2011
Autodesk 3ds Max Entertainment Creation Suite 2010
Autodesk 3ds Max Real-Time Animation Suite 2010


The program error on start-up, when using sixteen or more CPU cores.


The hair and fur plugin can't cope if there are more than 16 cores in the machine.

Workarounds for previous version of 3ds Max:

Disable hyperthreading (which will work as long as it reduces the number of threads below 17),

Remove the hair and fur plugin: from mental ray shaders remove the file 3dsmaxhair.dll and from stdplugs remove hair.dlo.

3ds Max 2010 :

Hotfix – Autodesk 3ds Max 2010 – 2010.06.08


Hotfix – Autodesk 3ds Max Design 2010 – 2010.06.08


3ds Max 2011:

Autodesk 3ds Max 2011 – 2010.06.07 -


Autodesk 3ds Max Design 2011 – 2010.06.07 -


Autodesk - Autodesk 3ds Max Services & Support - Program error on start-up


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