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Tuesday, November 2, 2010

Revit Architecture Services & Support - #Revit 2011 Hangs at Splash Screen or Crashes with Unrecoverable Error

Published date: 2010-Nov-01 
ID: TS15859629

Applies to:
Autodesk® Revit® Architecture 2011
Autodesk® Revit® MEP 2011
Autodesk® Revit® Structure 2011


You launch a Revit 2011 product and it fails to open or it opens and you see the splash screen followed by an unrecoverable error message.

Have us fix it for you

Download and run the script file for your Revit 2011 product to fix the problem.

Revit 2011 - Hang at Splash Screen (vbs - 4Kb)

This script deletes a file from your computer and terminates a process running on your machine.  Before running this script, contact your system adminstrator.  Run these scripts with Adminstrator privledges.

Fix it yourself

This issue can be caused by two things on your computer.  The above script corrects both issues.

  1. The WSCommCntrData.xml file on your machine could be corrupt.  Your Revit product may hang when it is being read.   While your Revit product is closed, move or delete the WSCommCntrData.xml file at the location below:

    Windows XP
    C:\Documents and Settings\%username%\Local Settings\Application Data\Autodesk\Revit\<Autodesk Revit Version>\ENU\Components\WebServices\WSCommCntrData.xml

    Windows Vista & Windows 7
    C:\Users\%username%\Appdata\local\Autodesk\Revit\<Autodesk Revit Version>\ENU\Components\WebServices\WSCommCntrData.xml

    In order to see this file make sure that Windows Hidden folders are visible on your machine
  2. To correct the second cause, see the technical solution for InfoCenter process prevents Product from starting.


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