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Monday, April 11, 2011

Revit Services & Support - Verify your driver is recommended or certified graphics hardware

Autodesk - Autodesk Revit Architecture Services & Support - Verify your driver is recommended or certified graphics hardware
http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=16825349&linkID=9243099&CMP=OTC-RSSSUP01

Published date: 2011-Apr-11
ID: TS16825349

Applies to:
Autodesk® Revit® Architecture 2012
Autodesk® Revit® MEP 2012
Autodesk® Revit® Structure 2012


Verify your driver is recommended or certified graphics hardware

Issue

You were working in a Autodesk Revit 2012 product and the product crashed with an error message. You received a Customer Error Report dialog following the crash. The most common message is:

A fatal error has occurred. The application will be terminated. You have the opportunity to save recovery files for all of your changed projects. Would you like to save a recovery file?

The error may be related to an unsupported or old graphics driver installed on the system.

Solution

The following actions may reduce the frequency of this error:

  • Go to the Find Graphics Hardware site and download/install the recommended or certified graphics driver for your card.
  • If the graphic card and driver is not listed, please go to the graphic card vendor site and update to the latest graphics driver that they provide.
  • If you cannot update the graphic card driver to a newer version, please try to turn off hardware acceleration in the Revit Options dialog > Graphics tab.

If the behavior still occur, please submit a Customer Error Report containing an e-mail address along with a description of the workflow leading up to the crash. For additional information on the error report process, please see the link below:

Customer Error Reporting (CER)

For additional assistance please log a support request through Subscription Center or contact your reseller.



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