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Wednesday, June 22, 2011

Revit Architecture Services & Support - Enabling verbose logging for installation issues


Applies to all products

nabling verbose logging for installation issues

You are experiencing problems with the installation of an Autodesk product, and you want to enable verbose logging in order to troubleshoot the issue or submit the log files to the Autodesk Product Support Team.
You can configure the Microsoft Installer (MSI) to turn on verbose logging for this installation. Follow these steps:
  1. Click Start menu (Windows) > Run.
  2. In the Run dialog box, enter regedit and click OK.
  3. In the Registry Editor, browse to the following folder: 


    Note: Windows 7 does not include this key and you will need to manually add theInstaller key to the registry. Right-click on the Windows subkey and choose New > Key and then rename New Key #1 to Installer.
  4. Right-click an empty area in the right pane. Click New > String Value.
  5. Enter Logging for the name.  
  6. Double-click Logging.
  7. Enter voicewarmup in the Value Data box and click OK.
  8. Close the Registry Editor, and run the installation again.
Warning! Problems caused by improperly editing the Windows registry could render your computer operating system unusable. Microsoft provides a wealth of critical information that you need to know about the registry in the Microsoft Knowledge Base at http://support.microsoft.com/support.
Use the Microsoft® Registry Editor only at your own risk and only after backing up the registry as well as the system.dat and user.dat files as outlined for your operating system in the Microsoft Knowledge Base and in the related solution, Back up system registry. Additional information about the registry is also contained in the Help topics in the Microsoft Registry Editor.
The log files created using this method are located in the %TEMP% folder and are named MSI#####.log, where ##### is a 5-digit number.
To access these log files
  1. Click Start menu (Windows) > Run.
  2. In the Run dialog box, enter %TEMP% and click OK.
  3. Select the MSI#####.log files and archive them into a ZIP file. 
    Note: This is an important step as these log files may be very large and, therefore, need to be compressed to an appropriate size in order to attach them to a Service Request. For more information refer to the technical solution, Using log to troubleshoot installation errors.
  4. If you are an Autodesk Subscription customer, use the following link to log a Support Request in the Autodesk Subscription Center: 

    Sign in to Autodesk Subscription Center
For other installation issues, refer to the Installation Troubleshooting Guide.
After the installation has completed, you should turn off verbose logging. Follow these steps:
  1. Click Start menu (Windows) > Run.
  2. In the Run dialog box, enter regedit.
  3. In the Registry Editor, browse to the Logging key.
  4. Delete the contents of the Value Data box, so that it is blank.
  5. Click OK and close the Registry Editor.


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