Thursday, July 21, 2011

Revit 2011 or 2012 products crash when attempting to replace material render appearance

Why would anyone still be using a 2011 version of Revit?

>http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=15255349&linkID=9243099&CMP=OTC-RSSSUP01

Published date: 2011-Jul-21
ID: TS15255349

Applies to:
Autodesk® Revit® Architecture 2011
Autodesk® Revit® MEP 2011
Autodesk® Revit® Structure 2011

Revit 2011 or 2012 products crash when attempting to replace material render appearance

Issue

When you attempt to replace a Revit 2011 or 2012 material render appearance the application crashes with an Autodesk Revit has stopped working error.

Solution

Revit 2012 Release
This issue should be improved with the Revit 2012 update 1 release; links are available below to download:
Revit Architecture 2012 UR1
Revit Structure 2012 UR1
Revit MEP 2012 UR1

Revit 2011 Release
For Revit 2011 utilizing the following troubleshooting process should resolve or reduce the occurrence of this behavior.

Windows Tablet PC Input Service

Verify if there are any Services (Local) running called Tablet PC Input Service. If so stop the service, launch Revit, and see if the crash persists.
Wacom Tablet Drivers \ Service

Verify if there are any Services (Local) running similar to Wacom Consumer Touch Service. If so stop the service, launch Revit, and see if the crash persists.
Windows Temp Folder

Close Revit 2011; then empty the contents of the Windows Temp folder at:

%Temp%

You can copy \ paste the address above into a Windows Explorer path.
Windows Accessibility

Verify if the workstation has any of the Microsoft Control Panel > Appearance and Personalization > Ease of Access Center tools enabled.

For example, with On-Screen Keyboard or Magnifier enabled Revit can crash at the Materials dialog in a similar manner. If so, test disabling the access tools temporarily to see if the crash persists.
Run as Administrator

Right-click on the Revit 2011 shortcut > Run as Administrator. See if the crash persists.
Simplified Startup
Restart Windows with Microsoft MSCONFIG > General, and do either a Diagnostic Startup or Selective Startup. Verify if the crash occurs in a simplified environment.

2 comments:

Travis, July 22, 2011 at 1:07 PM: I had this problem when trying to do some rendering for our marketing department. After some research I ended up uninstalling the drivers for my tablet it worked out great. I had a discussion with Wacom company and they insisted it was not there drivers or anything to do with it.
Grumpy Grizzly, August 3, 2011 at 1:12 PM: I'd like to resond to the "Why would anyone still be using 2011 Revit" and hopefully this is the right thread.

We are a VERY large engineering firm and have quite a few of our own custom routines designed to work with both Revit and Autocad based products. We don't upgrade to the newest and shiniest version as soon as it comes out for several reasons.

1. Bugs in the programs not quite ironed out.

2. We still have multi-year projects that are required to use other versions of software and it's pretty much a suicidal move to upgrade in the middle of a project.

3. Time required to get users running proficiently on current software is one thing, having to teach them to use what's in the newer versions is another. Also, making sure everyone has the current work arounds for any bugs or fixes can be a daunting task.

If you're a small shop, by all means, upgrade, upgrade, upgrade. When you play with the big boys, a lot of things influence what versions of software you run to include the clients and your subs.

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Thursday, July 21, 2011