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Thursday, October 6, 2011

Authentication error when attempting to render Revit view with Autodesk Cloud Rendering



http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=17827132&linkID=9243099&CMP=OTC-RSSSUP01



Published date: 2011-Sep-23 
ID: TS17827132

Applies to:
Autodesk Building Design Suite Premium 2012
Autodesk Building Design Suite Ultimate 2012
Autodesk® Cloud
Autodesk Design Suite Premium 2012
Autodesk Design Suite Ultimate 2012
Autodesk® Revit® Architecture 2012
Autodesk® Revit® MEP 2012
Autodesk® Revit® Structure 2012

Issue

When attempting to render a Revit view with Autodesk Cloud Rendering, you receive the following dialog:

Solution

Complete the following steps:
  1. Log out of both Revit and the Cloud Rendering portal.
  2. Clear your browser's cache completely.
  3. Log in to Revit first.
  4. Log in to the Cloud Rendering portal second.
When you log in to the portal and Revit, be sure to use the exact same Autodesk ID login. 

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