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Tuesday, October 4, 2011

Revit Architecture Services & Support - Top questions —and answers— about Autodesk Cloud


Top questions —and answers— about Autodesk Cloud

Scenario

You have general questions about Autodesk Cloud and would like to learn more.

1. What are web services, cloud services and cloud computing?

All of these terms refer to software technology and services that are accessed and used over the Internet.

2. What is Autodesk Cloud?

Autodesk Cloud is a collection of web-based features, products, and services that currently includes:

  • Autodesk Cloud documents – Use this service to store your design documents in the cloud, so you can access them anytime, anywhere and easily share them with colleagues, clients and other users. Viewing capabilities enable users to open and review 2D and 3D DWF™ files through a web browser – without the design software used to create the files. 1 GB of storage space is available for free.* Autodesk Subscription customers receive 3 GB of storage space for each seat of software on Subscription for the duration of their Subscription contract term.
  • Autodesk Design Review mobile app – Access your Autodesk Cloud documents on the go with this mobile app. Review 2D and 3D DWF™ files on your mobile device. Redline and annotate 2D drawings while in the field or out of the office. Available free of charge.*
  • AutoCAD WS—Design and collaborate across multiple platforms—desktop, web, and mobile devices—with full DWG™ reliability and compatibility. Upload files directly from AutoCAD to your online workspace. View and edit DWG files on your mobile device or on the web – no software required. Available free of charge.*
  • Autodesk Seek—Quickly discover, preview, and download branded and generic 3D models, drawings, and product specifications in Autodesk Revit and AutoCAD software, or through review phases in Autodesk Design Review software. Available free of charge.*
  • Autodesk Cloud rendering—Reduce time and costs with this powerful rendering service that enables you to produce compelling, photorealistic visualizations in the cloud—without tying up the desktop or requiring specialized rendering hardware. Available with an Autodesk Subscription to Autodesk Design Suite Premium, Autodesk Design Suite Ultimate, Autodesk Building Design Suite Premium, or Autodesk Building Design Suite Ultimate.
  • Autodesk Inventor optimization (Coming Soon!**)—Extend ideation and simulation beyond the desktop by testing the performance of multiple design options in the cloud. Available with an Autodesk Subscription to Autodesk Product Design Suite Premium or Autodesk Product Design Suite Ultimate.
  • Autodesk Revit Conceptual Energy Analysis—Gain insight into energy consumption and building lifecycle costs early in the design process without disrupting your workflow. Available with an Autodesk Subscription to AutoCAD Revit Architecture Suite, AutoCAD Revit MEP Suite, Autodesk Building Design Suite (Premium, Ultimate or Education editions), Autodesk Design Academy, Autodesk Education Master Suite, Autodesk Infrastructure Design Suite for Education, Autodesk Revit Architecture, Autodesk Revit MEP, or Autodesk Multi-Flex.
  • Autodesk Green Building Studio—Perform faster, more accurate energy analysis, optimize energy efficiency, and improve the carbon footprint of multiple design options. Available with an Autodesk Subscription to AutoCAD Architecture, AutoCAD MEP, AutoCAD Revit Architecture Suite, AutoCAD Revit MEP Suite, Autodesk Revit Architecture, Autodesk Revit MEP, Autodesk Building Design Suite (Standard, Premium, Ultimate or Education editions), Autodesk Design Academy, Autodesk Ecotect Analysis, Autodesk Education Master Suite, Autodesk Factory Design Suite (Standard, Premium or Ultimate), Autodesk Infrastructure Design Suite for Education, or Autodesk Multi-Flex.
  • Autodesk Buzzsaw—Deliver more effective project collaboration with this leading document, design, and model management solution that enables users to securely exchange AEC project information across companies, disciplines, and locations. Available with an Autodesk Subscription to Autodesk Vault Collaboration AEC. Autodesk Buzzsaw can also be licensed separately.

3. What is the advantage for Autodesk Subscription customers?

Autodesk Subscription customers receive three times the amount of storage space in Autodesk Cloud (3 GB per seat on Subscription). More storage capacity means you can store, view and share more design documents via the cloud. This translates into more mobility and more power to improve project results, increase collaboration, and accelerate innovation. In addition, customers with an Autodesk Subscription to select products or suites have exclusive access to Autodesk Cloud services, such as:

  • Autodesk Cloud rendering
  • Autodesk Inventor optimization (Coming Soon!**)
  • Autodesk Revit Conceptual Energy Analysis
  • Autodesk Green Building Studio
  • Autodesk Buzzsaw

4. Where can I find out which Autodesk Cloud services I'm entitled to use?

  1. Go to http://accounts.autodesk.com
  2. Sign in using your existing Autodesk ID and password, or click the button to create a new Autodesk account.
  3. After signing in, if you are a Subscription customer, you might need to enter your product serial number to verify your Subscription and see all of the cloud services you're entitled to use. (Note: To locate your serial number, look for the Help icon on your software's toolbar – usually located on the top-right corner. Select the pull-down arrow beside the Help icon. From the Help menu, select "About." Your serial number should appear in the pop-up window.)
  4. Once you have signed in and verified your Subscription, you will see a list of the Autodesk Cloud services you are entitled to use.

5. How do I access Autodesk Cloud services?

You can use your Autodesk ID and password to access Autodesk Cloud services. If you do not have an Autodesk ID and password, you can create an account by clicking the Sign In button (shown below) in your Autodesk product.

After creating an account, you can use your Autodesk ID and password to access the Autodesk Cloud services you're entitled to use, as follows:

  • Autodesk Cloud documents—Access via the web at:http://douments.cloud.autodesk.com 
    To access Autodesk Cloud documents from a mobile device, you will need to install the Autodesk Design Review mobile app. You can download the app by searching for Autodesk Design Review in the iPhone or iPad App Store.
  • Autodesk Cloud rendering—Access via the web at:http://rendering.cloud.autodesk.com
    Or, if you use Autodesk Revit software, install the plug-in and access cloud-based rendering from within your software. The rendering plug-in for Autodesk Revit software is available for download after signing in at http://rendering.cloud.autodesk.com
  • Autodesk Inventor optimization (Coming Soon!**)—This service will be available soon. Check with your Autodesk reseller or sales representative for more information.
  • Autodesk Green Building Studio—Access athttps://gbs.autodesk.com
  • Autodesk Revit Conceptual Energy Analysis—Access from within Autodesk Revit 2012 software by clicking the "Analyze Mass Model" button.
  • AutoCAD WS—Access at www.autodcadws.com
  • Autodesk Buzzsaw—If you have a current Subscription to Autodesk Vault Collaboration AEC, contact your Autodesk reseller or sales representative to set up your Buzzsaw account and obtain access details.

6. Can I access Autodesk Cloud services through Subscription Center?

No. Autodesk Cloud services cannot be accessed through the Autodesk Subscription Center. However, you can sign in to Autodesk Cloud documents athttp://douments.cloud.autodesk.com using the same Autodesk ID and password you use to sign in to Subscription Center. For the access points to other Autodesk Cloud services, please see the previous question/answer above.

7. What are Cloud Units?

Cloud Units are used to measure how much cloud computing capacity you have used with Autodesk Cloud services, such as rendering or Inventor optimization, which use computers to perform computationally intense tasks. Cloud Units help you understand how much capacity you have used.

8. Are there limits on my use of Autodesk Cloud services?

Yes there are limits on the use of some Autodesk Cloud services.

  • The Autodesk Cloud documents storage space is limited to 1 GB for free* accounts. Subscription customers receive 3 GB of storage per seat on Subscription for the duration of their Subscription contract term.
  • Services like Autodesk Cloud rendering and Autodesk Inventor optimization are limited to a total of 100 Cloud Units per eligible seat on Subscription, per year.

All Autodesk Cloud services are subject to the terms and conditions accompanying them. For all Autodesk Cloud

9. Where can I see how much storage and/or how many cloud units I have used?

You can see how much storage and how many Cloud Units you have used by signing in to your account athttp://accounts.autodesk.com.

10. Where can I find additional information about Autodesk Cloud?

You can find additional information, including videos describing Autodesk Cloud services, at www.autodesk.com/cloud

11. Where can I find help for Autodesk Cloud services?

Online help can be accessed within the interface of each Autodesk Cloud service.

* Free services are subject to the terms and conditions that accompany use of the service.

** The Autodesk Inventor optimization service will be available soon. The availability of Autodesk Cloud services varies by language and region and may change over time. Please contact your Autodesk reseller or representative for more information.


AUTODESK DOES NOT GUARANTEE THAT YOU WILL BE ABLE TO SUCCESSFULLY DOWNLOAD OR IMPLEMENT ANY SERVICE PACK OR WORKAROUND, OR ANY OF THE TIPS, TRICKS, EXAMPLES OR SUGGESTIONS OUTLINED IN ANY AUTODESK PRODUCT SUPPORT TECHNICAL DOCUMENTS. TECHNICAL DOCUMENTS, SERVICE PACKS AND WORKAROUNDS ARE SUBJECT TO CHANGE WITHOUT NOTICE TO YOU. AUTODESK PROVIDES TECHNICAL DOCUMENTS, SERVICE PACKS AND WORKAROUNDS "AS IS" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL AUTODESK OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF DATA, OR LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, THAT MAY OCCUR AS A RESULT OF IMPLEMENTING ANY SERVICE PACK OR WORKAROUND, OR ANY SUGGESTION OUTLINED IN ANY AUTODESK PRODUCT SUPPORT TECHNICAL DOCUMENT, EVEN IF AUTODESK OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

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