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Sunday, March 11, 2012

Autodesk Sync issues when installing a R013 Release Product after installing a R013 product (Install FAIL)

I love Autodesk. There is a reseller embargo where no one can talk about future release products until a specific date. Then, there the NDA or non disclosure agreement that beta testers must sign in order to beta test software for several months before the actual release date. 

Then, and this is my favorite part, something like this document is released that lists the new products, discusses beta products and exposes the problems that occur from using the products. Since its in the public realm, I guess everyone can talk about the 2013 products. 

Isn't it wonderful to have a company so large and diverse that there's just no way to have the different divisions, departments, technical and marketing people all work together?  It makes Autodesk seem just a little more human and I guess they have problems just like everyone else. 

Autodesk starts their annual sales meeting today. It's called OTC, One Team Conference. Considering that all Autodesk products are now available for sale via online websites, it's not really one team anymore, and the reduced profits and higher quotas will really start to thin out the  herd of AutoCAD salespeople. 

I wonder who will be left to help you when your software crashes because of issues like the one below. 

Published date: 2012-Mar-09 
ID: TS18744845

Applies to:
AutoCAD® 2013
AutoCAD Design Suite Premium 2013
AutoCAD Design Suite Standard 2013
AutoCAD Design Suite Ultimate 2013
Autodesk Factory Design Suite Premium 2013
Autodesk Factory Design Suite Standard 2013
Autodesk Factory Design Suite Ultimate 2013
Autodesk® Inventor® 2013
Autodesk® Inventor® Professional 2013
Autodesk Product Design Suite Premium 2013
Autodesk Product Design Suite Standard 2013
Autodesk Product Design Suite Ultimate 2013
Autodesk® Showcase™ 2013
Autodesk® Showcase™ Professional 2013


The Autodesk Sync component does not upgrade properly under the following conditions:
  • You installed AutoCAD Beta 2013 (or Showcase Beta 2013) and subsequently install Inventor 2013.
  • You installed Inventor Beta 2013 and subsequently install AutoCAD 2013 (or Showcase 2013 )
A couple of problems arise with this combination of products.
Problem 1: Autodesk Sync from the Beta Product cannot be uninstalled
Problem 2: You will receive a warning message that the Autodesk Sync component cannot be uninstalled during the installation process of the officially released product. You will need to dismiss this dialog and proceed with the installation.
Problem 3: After the installation of the release product is completed, you will find two entries of the Autodesk Sync component listed in Add/Remove Programs.  If you decide to do nothing about this problem, the Beta Product and the release product will continue to work as expected. However, if you decide to remove the two entries of the Autodesk Sync component, you will need to follow the instructions described in the Solution section.  It is not recommended that you uninstall either of the duplicate entries of the Autodesk Sync component, as this action may break the sync functionality.


  • To replace the two entries of Autodesk Sync by the appropriate single entry of the Autodesk Sync component, follow these instructions:
    • Run preInstall.exe
    • Uninstall the two Autodesk Sync entries in Add/Remove Programs
    • Install Autodesk Sync using the standalone installer that comes with the software.
    • Run postInstall.exe
preinstall.exe (exe - 23Kb)
postinstall.exe (exe - 23Kb)


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