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Thursday, March 15, 2012

Autodesk Tech Support - Windows 7 Explorer fails to restart after uninstalling an Autodesk product

Hey Microsoft, shame on you for making software that crashes when uninstalling Autodesk products. what's wrong with you!  

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=14898448&linkID=9240617&CMP=OTC-RSSSUP01

Published date: 2012-Mar-15
ID: TS14898448


Applies to:
AutoCAD® 2013
AutoCAD® 2012
AutoCAD® 2011
AutoCAD® 2010
AutoCAD® Civil 3D® 2013
AutoCAD® Civil 3D® 2012
AutoCAD® Civil 3D® 2011
AutoCAD® Civil 3D® 2010
AutoCAD® Inventor® Suite 2011
AutoCAD® Inventor® Suite 2010
AutoCAD LT® 2013
AutoCAD LT® 2012
AutoCAD LT® 2011
AutoCAD LT® 2010
AutoCAD® Map 3D 2013
AutoCAD® Map 3D 2012
AutoCAD® Map 3D 2011
AutoCAD® Map 3D 2010
Autodesk® Maya® 2013
Autodesk® Maya® 2012
Autodesk® Maya® 2011
Autodesk® Maya® 2010
 


Issue
During the final stage of uninstalling an Autodesk product in Windows 7, you were presented with a warning dialog that Windows Explorer needed to be closed and would attempt to be restarted after the uninstallation is complete.



However, after the uninstall process completes, Windows Explorer does not restart and you are left without a desktop environment.

Solution
Restart Windows Explorer using the following steps:

Start the Windows Task Manager
Choose File -> "New Task (Run...)"
Enter explorer.exe in the edit field
Click OK


This has been identified as a Microsoft Windows 7 problem and Microsoft has been made aware of the issue.

Note: This issue potentially affects ALL versions of ANY Autodesk products being uninstalled from a Windows 7 operating system.

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