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Monday, June 18, 2012

Autodesk Services & Support - How to turn on logging for Autodesk Sync Feature

it's as easy as extruding up the Z axis....




Issue

You are experiencing Sync Errors when using an Autodesk product.  Autodesk will need to review the log files related to your product and will ask you to send them the sync log file so they can see what is happening.  Since the log files are disabled by default, you will need to enable logging first. 

Solution

When you are asked to send an Autodesk employee the sync log file, you will first need to enable this function.

 There is a registray key wrapped in a zip file that needs to be enabled for the log files to be collected on your computer.  Here are the steps to enable the logging:

  • Sign our of Sync inside AutoCAD or any other Autodesk product using Sync.
  • Close AutoCAD or any of the Autodesk products that are using Sync
  • Using Task Manger, make sure the flowing applications are no longer running--if they are, you need to terminate them:
      • acad.exe
      • accloudmanager.exe
      • acsettingsync.exe
  • Using Task Manger: terminate AdSync.exe process
  • Using REGEDIT.exe: create DWORD registry entry, EnableLog=1 in HKCU/Software/Autodesk/Autodesk Sync
  • To turn verbose logging on, create String registry entry LogLevel=Verbose in HKCU/Software/Autodesk/Autodesk Sync
  • Double click the reg file to enable the logging.
  • Restart your computer and launch AutoCAD or the product that needs logging enabled.  
  • Sign into Sync if you are not already signed in. 
  • Run for at least 30 minutes to let the log file gather information.  
  • Using Windows explorer, navigate to the location of the log file.  
  • Then for Windows 7 and Vista navigate to the file location and send us the correct files:

    C:\Users\<user login id>\AppData\Local\Autodesk\AutodeskSync

     Select the following files and then right click and select "Send to" Compressed (zipped) folder

     We will want the following files. 

  • AdSync.db
  • AdSync.log
  • By default the name will be "AdSync.zip" We suggest renaming the file with your name and what product it was from so we know it is from you: AdSync_ACAD_2013_first_Last.zip

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