You are experiencing Sync Errors when using an Autodesk product. Autodesk will need to review the log files related to your product and will ask you to send them the sync log file so they can see what is happening. Since the log files are disabled by default, you will need to enable logging first.
When you are asked to send an Autodesk employee the sync log file, you will first need to enable this function.
There is a registray key wrapped in a zip file that needs to be enabled for the log files to be collected on your computer. Here are the steps to enable the logging:
Then for Windows 7 and Vista navigate to the file location and send us the correct files:
C:\Users\<user login id>\AppData\Local\Autodesk\AutodeskSync
Select the following files and then right click and select "Send to" Compressed (zipped) folder
We will want the following files.
By default the name will be "AdSync.zip" We suggest renaming the file with your name and what product it was from so we know it is from you: AdSync_ACAD_2013_first_Last.zip