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Thursday, September 20, 2012

AutoCAD Civil 3D Services & Support - AutoCAD Civil 3D 2012 Update 2.1 (RANT!)

Dear Autodesk, fixing software that should have worked in the first place is not the best place to do marketing.  If you want to provide "high quality products", make sure they work in the original release, not 2.1 updates later, especially when it's 17 months after you release the software in the first place. 


This is how you start off your update verbiage...

In a continuing effort to provide high quality products, Autodesk has released AutoCAD Civil 3D 2012 Service Pack 2.1, which fixes or addresses a variety of issues discovered by customers and by Autodesk's internal testing team.



Try this instead...

We're sorry for the inconvenience, time and cost incurred by you to install this update and any problems you've been experiencing while using this product, but we found some programming issues and hope this solves any problems you've been having. Our programmers are only human and this is some complex software.  Thank you for your patience with us and we will try to make the next release error free and try not to bother you with these product updates and service packs because, in our heart, we really want to give you software that works right in the first place.   We know the software is expensive and you hate paying for subscriptions every year, so we will try to stop spending that money on expensive dinners in Vegas and other places and actually use your money to invest in more programmers and testers and maybe more of you will actually be willing to install our newest software versions and our stock will go up.  PS,  We've fired the idiot who thought it was a good idea to start off our service pack explanations with some stupid words that we all know aren't true and remind you of a flight that's delayed four hours and they announce that they apologize for any inconvenience, while you missed your connecting flight and now missed your brother's wedding. But hey, who said ever said that jet propelled shiny metal tubes that go 400 mph were perfect machines and at least our pilots aren't drunk and haven't crashed one in a really long time. We know you have a general expectation that our planes are maintained perfectly and never crash, so, we'll try to keep that perception going while we shove more and more of you into our old and dilapidated AutoCAD...I mean airplanes.  




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